Operation and support
Quality without compromise
Harel information Technologies has embraced the values of service, professionalism and quality. The company strives to provide every customer with the fitting solution for their needs and follow the project throughout all of the work phases, provide professional consultation and guidance at the highest technological level.
Offering you a team of experts
As part of the company’s policy of excellence, Harel information Technologies invests many resources in careful selection of its team, personnel and their training. Most of the staff have an academic or technical degree and they continue to specialize and develop in internal workshops and professional seminars abroad.
Dedicated to service excellence
At Harel information Technologies, we understand the value of fast and efficient service to the customer and the losses involved with technical problems that delay the production process. The company invests significant efforts in continuing to improve its service, which works around the clock, in order to provide immediate and professional response to every customer. The customer can receive the service on the phone or with an authorized technician, which is sent to customer’s site.
At your service, any time any place
Harel information Technologies service operates throughout the country and has 4 branches: Tel Aviv, Jerusalem, Haifa, Be’er Sheva. Each branch is responsible for its geographical area and enjoys full professional and operation backing from the other branches if necessary. In order to maintain the work efficiency and prevent unnecessary delays in service, each branch has a number of teams headed by a team leader that orchestrates the work.
Hours of operation:
Our service operates on Sunday to Thursday between the hours of 8:00 to 19:00
On holiday evenings service will be provided until 14:00
On Fridays service is provided by on-call technicians with beepers.
At the end of the regular operation hours of work days, there is a network team with a beeper on call for all customers with a service contract.
Response times:
The response time for problems is determined according to the customer’s need in accordance with the terms of the service contract:
- Next Business Day: Next Business Day: The problem will be handled on the next business day after the call has been opened.
- Regular business day: the problem will be handled during the work day within 4 hours from the time of the call on Sunday through Thursday between the hours of 8:00 to 18:00.
- Around the Clock: 24x7 service. A company representative will be on their way to the customer site immediately upon receiving the call.
- According to the customer needs, it is possible to arrange special response times as part of the service contract.